Shipping & Return Policies
Discover peace of mind with our straightforward return and exchange process.
If you’re not completely satisfied with your purchase, we’ve got you covered!
Need to return an item? Submit your Return Request here.
Shipping & Processing
Note: We apologize in advance for any shipping delays that may occur. Once a package leaves our facility, its journey is subject to factors beyond our control — we appreciate your understanding.
- We offer free ground shipping on all orders.
- We do not currently have expedited shipping.
- We do not ship internationally at this time.
- Preorders may take up to 4 weeks to ship.
- Please allow up to 48 hours for your order to process before shipping.
Returns
Note: Shani Collection retains the discretion to refuse credit if the returned merchandise does not comply with our Return/Exchange policy.
- Original-priced merchandise may be returned for a refund within 30 days of delivery.
- Returns made after 30 days are not eligible for reimbursement.
- All tags must remain attached; worn, altered, or washed items are not eligible for return.
- A $10 restocking fee applies to all returns (deducted from refund).
- Customers are responsible for return shipping costs.
- Items purchased at major department stores or other authorized retailers must be returned to the original merchant.
- Final Sale items will not be refunded — NO EXCEPTIONS. If Final Sale items are returned, the item(s) will be put back into stock if possible, and no reimbursement will be provided.
Exchanges
- Place a new order for the desired item and follow the steps for a Return.
- A full refund will be issued to the original form of payment after your shipment is received and inspected by our Distribution team.
- Customers are responsible for return shipping costs.